AZURE VOYAGE Terms & Conditions

1. Our contract
   1. All bookings are made with Azure Voyage Turizm Sanayi ve Tic. Ltd. Şti. (L.L.C.) trading as Azure Voyage (hereafter referred to as Azure Voyage, us or we). Gulas Tourism are also registered trademark of and operated by Azure Voyage Turizm Sanayi ve Tic. Ltd. Şti. (L.L.C.).
   2. By booking a product with us you will be deemed to have read, understood and accepted these Booking Terms & Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation / invoice.
   3. A 'Client' (You) is all persons named on the booking form intending to travel with Azure Voyage.
   4. A 'Product' is any service sold by Azure Voyage.
   5. A contract between you and us comes into existence when we have confirmed the booking in writing and issued a Confirmation.
   6. The person submitting the booking form (that incorporates these terms and conditions), either in hard copy or online warrants that s/he has full authority to do so on behalf of all persons whose names appear thereon, and confirms that all such persons are fully aware of and understand these terms and conditions.
   7. We reserve the right to decline any booking at our discretion without further explanation.
2. Information and Pricing Policy
   1. Before a booking is confirmed, we reserve the right to amend brochure prices due to any circumstances outside our control, such as but not limited to changes relating to governmental action, increases in transportation costs (including schedule airfares and the cost of fuel) changes in any dues, taxes or fees chargeable for services (including landing taxes or embarkation/disembarkation fees at airports), increases in admission fees and exchange rates.
   2. Bank transfers are accepted as the full amount to be paid as published. We can only accept credit card payments in Turkish Lira (TL), USD, US Dollar and EURO. The full amount to be paid in Turkish Lira is calculated by multiplying the daily buying rate on the date of sale by the full amount to be paid published. The daily exchange rate can be found at www.tcmb.gov.tr ​​Your bank will use the exchange rate when charging your credit card from the Turkish Lira amount withdrawn by us. We accept no liability for changes in the final transaction amount due to foreign exchange and other fees and exchange rates used by banking institutions. In order for Azure Voyage to receive the tour price as NET, all expenses must be paid by the paying customer. Otherwise, the remaining amount will be invoiced and the tour will be requested to be completed before it starts.
   3. Any reduced prices or discounts that become available after you have paid your deposit will not apply to you. If you wish to cancel your booking to take advantage of a cheaper price, normal cancellation conditions will apply.
3. Deposit & Final Payment
   1. Group Tours, FIT (Independent) & Private Tours: A 25% deposit is required within 7 days of the reservation to reserve your place on a group tour. In the case of FIT and Private tours, an additional deposit may be requested by a specific hotel, tour operator, cruise line, airline or other manager. This payment schedule will be communicated after confirmation with the suppliers. The final payment must be made 42 days before departure. If your reservation is made within 42 days of the departure date, the entire amount will be paid at the time of reservation.
   2. Gulet cruises: Gulet cruises / Cruises: Customers must pay a non-refundable deposit of 25% of the total reservation price within 7 days of booking. Full payment must be made 60 days before departure. 
   3. Accommodation, Day Tours & Products with a total value of less than 500 Euros or 500 USD: Full payment must be received within 7 days of booking.
   Child Discount Rates
   1. In group and FIT Private tours, children between the ages of 6-12 traveling with two adults and going on an escorted group tour in Türkiye will receive a 25% discount on the full price, children between the ages of 3-5.99 will receive a 50% discount, and babies between the ages of 0-1.99 will benefit from ground services free of charge, and only fees such as flight tickets will be reflected. Child discounts cannot be combined with other discounts. At the time of booking, the highest discount will be applied to a reservation, regardless of which one is used.
   2. Children of all ages can join Daily Tours and independent travel programs or private gulet charters. Babies between the ages of 0-1.99 traveling with SIC - Small Group Tour and Daily tours are generally free of charge, but only the flight ticket prices will be reflected. In SIC - Small Group Tour and Daily tours, children between the ages of 3-6 will receive a 25% discount on the full price, while those aged 7 and over will be subject to full adult prices.
   3. Persons under the age of 18 may only book any of our tours if they are travelling with a parent or legal guardian. There are no exceptions to this policy.
4. Airport transfers
   1. Airport transfers, where included in the tour, are available upon the start of services, for inbound transfers and the final day of tour for outbound transfers as per the tour itinerary. If you book pre-tour accommodation through us, the check in date would be deemed as the start of your services with us.
   2. Istanbul airport transfers where included in the tour are available for all flights from either Istanbul or Sabiha Gokcen airports.
   3. Full flight details including arrival time and flight number must be provided a minimum of 48 hours prior to arrival. Failure to provide full and correct details may void transfer entitlement.
   4. Airport transfers are only available to and from tour hotels as specified by Azure Voyage.
5. Luggage

In addition to personal items such as suitcases, handbags or laptops, you are entitled to one main piece of luggage and one cabin bag or daypack. The luggage limit of domestic airlines in Türkiye is 15 kg and there is a cabin baggage or backpack allowance of 8 kg. If our packages include domestic flights, they will have economy class ticketing and the mentioned luggage allowances. You can upgrade your package online or at the airport for more luggage allowance. Passengers are responsible for the excess luggage allowance of 15 kg and 8 kg.

7. Free Time

Certain periods of time may be designated as "free time" during the tour. These periods are primarily provided to give the Customer a chance to rest, relax and/or explore. The Customer is free to use this free time as they wish. Any loss is considered as loss of time and cannot be refunded. No responsibility is accepted for any accidents or injuries to guests during free time.

8. Tour Inclusions and Exclusions

The price of your tour includes all accommodations, transportation and attractions listed in the "Included" section of your itinerary. Your tour price does not include any items not specified in the "Included and included in the itinerary" section of your itinerary. This includes, but is not limited to: air travel unless specified in the tour's scope; airport arrival/departure taxes, visas, insurance, personal items, such as, but not limited to, extra food, beverages, food or snacks at other times more meals included in the program; laundry; telephone, fax or internet/email access fees; film, fees for photos or videos in some locations; fees for changing money; medical expenses; excess baggage fees; customs duties; shopping; and tips and gratuities. In short, if it is not specified in the "Included" section of your itinerary, then it is not included.

9. Guaranteed Departure Products

Guaranteed Departure Products are guaranteed to depart on the dates advertised in the brochure, except in cases where force majeure is beyond the control of Azure Voyage, and are not guaranteed in cases of multi-country programs, domestic and international flights, lack of availability within budget, or in cases of force majeure such as war, unsuitable harsh and completely adverse weather conditions, earthquakes, war, terrorism, epidemics.

10. Minimum Number Products

Minimum Departure Products are all Products that are not listed on our website as Guaranteed Departure Products. We will notify you or your Agent if the minimum number of Products cannot be booked on any departure date. In such a case, you will be offered the option of moving to an alternative date or Product of comparable value, or upgrading to another tour, or a refund of all monies paid. In this case, we will do our best to find a suitable alternative.

11. Maximum Group Size Products

Maximum number of products includes all tours such as Gulet cruises or similar. A maximum of 20 passengers is set for these tours. The maximum number of gulets varies according to the available cabin space. Reservations will be closed and will not be accepted after this limit is reached. This limit may be changed according to availability. Maximum group size is not applicable for Package, Daily and MICE products.

12. Gulet cruises
    1. Availability must be confirmed with Azure Voyage in writing prior to acceptance of any booking.
    2. The departure date of a gulet cruise may not be changed by the client within 2 weeks of departure.
    3. Single travellers must pay single supplement. The option to twin share with another traveller is not available. The option for a cabin with two single beds is not available as most gulets only have double beds.
    4. Children under 12 years of age are not permitted on cabin charter gulet cruises.
    5. Young travellers aged between 12 – 17 years undertaking a cabin charter gulet cruise must share a cabin with an accompanying adult.
13. Amendments & Cancellations by You
    1. You can cancel at any time cancellation fees apply as follows. The cancellation will be effective as at the time that we receive a written request from you or your Agent. The following cancellation charges will apply:

2. After your booking has been confirmed proposed amendments must be provided to us in writing by 'the Lead Client' and will incur an administration fee of equivalent to EUR 50.00 except for the first change that will incur no fee or as otherwise agreed. No requested change can be guaranteed.
3. If any number of your party is prevented from travelling because of death, injury or serious illness of the client, close relative or friend, redundancy or jury service, it may be possible to transfer the booking to another suitable person or departure date or tour of similar standard and cost provided that written notice is confirmed by Azure Voyage.
4. If a refund is payable to you either because of an amendment or cancellation, the refund amount will be calculated according to these conditions and with consideration of evidence of exceptional circumstances. All bank fees incurred for processing/transferring the credited amount to the client will be the responsibility of the client.
5. No refund is given for a partially used Product.
6. No refund is available on bookings that received a discount due to a special offer or promotion.
7. If group members seperately booked and purchased products belong the same group reservation which quoted as group, subject to apply same cancellation policies of the Group or Private Tours. Then, It is calculating again for other group members.

1. Cancellation By Azure Voyage
   1. All Azure Voyage Products are subject to a minimum number of participants except for guaranteed Departure Products listed in Clause 24.
   2. We reserve the right to cancel any confirmed booking in any circumstances, however, we will not cancel a Guaranteed Departure Product except in the unusual circumstances of force majeure, defined here as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flight cancellation or any other external circumstances beyond our control. Compensation is not available if we are forced to cancel or in any way change a tour due to force majeure. However, where we are unable to provide the tour booked, we will return to you any monies paid to us or offer an alternative date or holiday of comparable standard.
2. Change of Hotels and Itinerary
   1. We publish all product information in good faith and we will use our best endeavours to operate all Products as advertised. However, we reserve the right to change the tour itinerary at any time.
   2. If we make a major itinerary change before departure, if time permits, we will inform you as soon as possible before your departure. A major change is one that affects at least one day out of five of the itinerary. When a major change is made, you may choose between accepting the change, obtaining a refund of money paid on the land portion of your trip, or accepting an alternative tour of the same or lesser value.
   3. We reserve the right to change an itinerary after departure due to local circumstances or events outside our control. In such emergency circumstances, any additional costs of necessary itinerary alterations will be covered by you. We are not responsible for any incidental expenses that may be incurred as a result of a change of itinerary, including visas, vaccinations, or non-refundable flights.
   4. The hotels listed on the our website are intended to be used on all departures, however, from time to time hotels may be changed in order to meet operating requirements and local conditions. We reserve the right to substitute hotels without prior notice. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent or higher standard, when available, to those shown. No refunds are provided for hotel changes. Full cancellation penalties as noted above apply.
3. Accommodations
   1. Organised tour accommodations are based on twin/double/triple share accommodation.
   2. Single travellers may share a twin room with another traveller of the same sex, if available. If a same-sex room share is not available then the single room supplement will be payable. Room shares are arranged in order of booking.
   3. For pre and post tour accommodations the entire room will be reserved for you. We cannot arrange shared pre and post tour accommodations for single travellers. Payment of a single supplement is required in this instance.
   4. We will make every effort to accommodate people travelling together in their requested room type, however, this cannot be guaranteed.
   5. Special requests such as bed types, smoking preference and connecting rooms are subject to availability.
   6. If you are booking a triple room, please note that in some hotels, the third bed may be a “fold-away” bed. Availability of triple rooms is limited. We are not liable if a hotel can only provide a fold-away bed, and no compensation is payable to you in any such instance.
   7. Single rooms may be smaller than a twin-bedded or double room.
   8. The advertised hotels are intended to give an idea of the type of accommodation that may be expected. The actual hotels used for any given tour may change due to many reasons such as group size, availability, time of year, hotel standard has dropped or simply we found a better hotel. We update the website or you immediately if and when any changes take place. If and when we do change hotels it will be to a hotel of equal or higher standard and will be at no extra cost.
4. Travel Documentation
   1. It is your responsibility to be in possession of a valid passport, visa permits, vaccinations, preventative medicines and other medical certificates and all necessary travel documents.
   2. We are not liable for damages arising from changes in regulations or laws to the necessary travel document requirements. We provide information about these matters in good faith, however without liability.
   3. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other documentation.
   4. In the case of lost or stolen documents, while we are happy to assist in any way possible, we cannot be held responsible for any additional costs and you are not entitled to any reimbursement or compensation of paid travel expenses.
5. Travel Insurance

Under Turkish Law, adequate insurance is mandatory for all Clients to cover at least but not limited to personal accident, death, medical and repatriation expenses, loss of luggage and cancellation or curtailment of a Product and should not exclude any planned adventure activities from the time of booking for the full duration of the Product as a minimum. A Client and their personal belongings are the sole responsibility of the Client. Azure Voyage accepts no liability on the Client's behalf where Azure Voyage has provided a Product of reasonable standard. You are fully responsible for arranging your own insurance. You will be asked to provide proof of your travel insurance on Day 1 of your tour. You will not be able to join the tour without it.

19. Health, Safety and Conduct
    1. Prior to booking, all Clients are expected to satisfy themselves that they are fit and able to complete the itinerary of their chosen tour as described in the brochure/Voucher/email/website. If you have any pre-existing medical conditions or illness you must declare the true nature of such conditions at the time of booking, and make arrangements for the provision of any medication or other treatment which may be required during the tour. Such a client is required to provide a medical statement from a General Practitioner to confirm they are fit to travel. Failure to make any such disclosure will constitute a breach of these booking conditions and relieve Azure Voyage from any obligations and liability.
    2. While we are happy to take special meal requests, we cannot be held responsible if they are not provided at hotels or restaurants during the tour.
    3. It is your responsibility to have any inoculations that may be required for your intended destinations. You must advise Azure Voyage of any allergies or other physical conditions which might affect you during the tour. We reserve the right to decline or accept any person as a member of the tour or to decline or retain any person if such person's physical condition, mental well-being or behaviour interferes with the operation of the tour. There will be no refund in such cases.
20. Client Exclusion and Local Law

You agree to accept the authority and decisions of Azure Voyage's employees and its supplier's employees and representatives whilst on tour. If in the opinion of such persons, your health or conduct before or after the departure appears likely to endanger the safe, comfortable or happy progress of the tour, you may be excluded from all or part of the tour without prior notice or any liability on the part of Azure Voyage. In the case of Client ill health, we may make such arrangements as it sees fit and recover the costs thereof from the Client. Passengers agree to comply with the laws and regulations of the countries they travel. We will not be liable to any Clients who commit illegal or unlawful acts whilst on tour.

21. Liability of Azure Voyage
    1. Azure Voyage Products and in particular, adventure activities, contain an element of risk to the personal safety of the Client that other package holidays may not contain. By accepting these Booking Conditions you are aware of the risks inherent in their chosen travel and you undertake such risks at your own volition. We accept no liability of Client's damages where we have fulfilled our Duty of Care to Clients by providing Products of a reasonable standard. We accept no liability if there has been no fault on the part of Azure Voyage or its' suppliers, and the reason for the claimed damages was either the Client's fault or a result of unusual circumstances beyond the control of Azure Voyage by force majeure or otherwise and the consequences of which could not have been avoided even with all due care.
    2. In respect of carriage by air, sea and rail and the provision of accommodation, our liability in such cases will be limited in the manner provided by the relevant international conventions.
    3. We accept no liability if you incur additional costs through delay, accident or disruption of the Product(s) beyond our control by force majeure or otherwise.
    4. Optional activities not included in the tour price are not part of the tour or this contract. Although your tour guide may assist you to arrange optional activities this does not imply liability on our part. The contract for the provision of that activity will be between you and the optional activity provider.
    5. Where you occupy a seat in a vehicle fitted with a seat belt, neither Azure Voyage nor our agents or contracted service providers will be liable for any injury, illness or death or for any loss or damages or claims arising from any accident or incident if the seat belt is not being worn at the time of such accident or incident.
22. Combination trips

Many of our tours are designed to fit with other departures to create a longer trip. This means that some of your group may have been travelling together prior to you joining the tour. If you would like information regarding whether your trip is part of a combination trip, please ask before you make your booking.

23. Tour Meeting Point

If you forsake your inbound airport transfer, or book a product that doesn't include an inbound airport transfer, you are responsible for transportation to and from the Tour Meeting Point. The Tour Meeting Points are as set out in the relevant brochures, vouchers or as advised by Azure Voyage in the pre-departure pack for your tour.

24. Photography and Marketing
    1. Our authorised representatives may take photographs and films of you while using any Azure Voyage Product. We reserve the right to use said material for any advertising or promotion in any medium we choose without obtaining further consent. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
    2. We also reserve the right to use any comments you make, questionnaires or complimentary letters with respect to us, or our Products, minus any identifying information, in promotional literature without obtaining further consent.
25. Personal Data

All Client data is protected in accordance with "Protection of personal data" laws. By making a booking with us, you agree to our use of this data in order to meet contractual and other tour operations obligations. We reserve the right to use this for direct marketing purposes, market research, customer demographics, statistics and information of Azure Voyage and its business partners. If you do not want your data to be used by us, you may advise us by email, and said data will be destroyed.

26. Complaints

If you have a complaint about any of the Product arrangements you must raise the complaint immediately with a Azure Voyage employee so that we can use our best endeavours to rectify the problem. We cannot rectify a problem we are unaware of. Failure by you to complain on the spot will extinguish or at least reduce our liability to pay compensation. Should we be unable to resolve the problem on the spot, a complaint must be made in writing within 15 days of completion of the product.

27. Updates to terms and conditions

Azure Voyage reserves the right to update and / or alter these terms and conditions at any time, and it is the Clients' responsibility to be familiar with them. The latest terms and conditions can always be found on the Azure Voyage website: www.azure-tourism.com and will supersede any previous versions.

28. General
    1. No employees or representatives of Azure Voyage have any right to alter, vary or waive any of these terms and conditions, nor to undertake any liability whatsoever on behalf of Azure Voyage, unless such be in writing and signed by the Managing Director of Azure Voyage.
    2. All contracts for bookings made with Azure Voyage are governed by Turkish law and are subject to the exclusive jurisdiction of the Turkish courts should any dispute arise between parties to this contract.